Frequently Asked Questions
Everything you need to know about stepping out in style.
How do I determine the right shoe size for me?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for closed-toe heels and sticking to your true size for sandals.
What is your return policy for footwear?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express overnight shipping for those last-minute events, available at checkout.
Are your materials sustainable?
Head Over Heels is committed to ethical fashion. We use high-quality vegan leathers and recycled textiles in 80% of our current collection to reduce our environmental footprint.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email confirmation with a tracking link to follow your package's journey.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.